Cloud PBX Features
ADVANCED SEARCH MANAGEMENT
You can apply different scenarios based on the number you use on the virtual exchange. You can also use your 444 numbers (with FXO gateway device) or international numbers.
You can have your customers, who call you, listen to standby music in the background until they connect to your extensions. You can use your company's jingle, any music or your campaigns as waiting music.
FREE TALK TO BRANCHES
By defining all your branches as internal, you can make use of all your branches through a single virtual exchange, and you can communicate between branches free of charge.
VOICE WELCOME ( IVR )
With the voice welcome menus (IVR), you can create special welcome announcements for your company, and enable your customers to easily reach the relevant internal or department by dialing them. To more than one line; You can create different welcome menus (IVR) for in-work, out-of-work and lunch breaks.
With queue management, you can distribute your incoming calls to extensions (customer representatives) with various distribution strategies, announce the average waiting time and queue to those waiting in the queue, or listen to private announcements. The queue keeps detailed statistics of the calls distributed over it.
You can define extensions associated with workgroups, departments, or units. You can direct the dialing of your customers, who call you, for the department or units in the welcome menu, to the ring groups. In this way, you will ensure that your customers connect to the relevant department in the fastest way possible.
ADVANCED INTERNAL MANAGEMENT
You can set your company personnel as an extension of your cloud exchange (Virtual Switchboard) and make specific definitions for each internal.
You can make teleconferences with more than one call over the virtual switchboard, and hold meetings with high interaction and efficiency.
TRANSLATION OF TEXT TO AUDIO (TTS)
You can translate and voice multiple incoming corporate welcome announcements free of charge via TTS Robot.
DETERMINATION OF ON / OUT OF WORK
You can create different welcome scenarios for working hours, out of working hours and lunch breaks. You can listen to different congratulatory messages on special days such as holidays and celebrations.
If the internals of your virtual exchange cannot be reached, your calling customer can leave an answering machine record. Left answering machine records are sent to the e-mail address defined by the extension.
You can send and receive faxes over the virtual exchange. If you wish, your incoming faxes are sent to the e-mail addresses you specify.