Call Centre IVR Editing Services
Impress your customers with Call Centre IVR Editing Services.
What is IVR?
IVR, which is an abbreviation of the initials of the English words “Interactive voice response”, is used in our language in the sense of “Interactive voice response”.
In general, companies use the IVR system for directing voice commands in order for their customers to reach the relevant units more easily in the switchboard or call centre systems. However, by using the IVR system, companies can save both time and personnel by using it in areas such as marketing, information, product promotion, etc.
Time and Resource Saving
IVR automated dialing services allow you to communicate more quickly and effectively compared to manual dialing processes.
Customer Satisfaction and Fast Access
IVR systems allow your customers to reach your customers quickly and direct them to the right department.
Customisability and Flexibility
IVR systems can be customised according to your needs.
Data Analysis and Improvement
IVR systems offer the possibility to collect and analyse data about call traffic and customer interactions.
Switching from manual dialling processes to IVR automated dialling services saves time as well as increasing the communication efficiency of your business.
Manage your call traffic effectively to prioritise customer satisfaction...
If you are looking for solutions that fit the customised communication needs of your business, IVR automated dialing services may be an ideal option for you.
Using the IVR System;
- Hospitals, Polyclinics, Beauty Centres, Hairdressers, Restaurants, Tourism Companies, Educational Institutions, Automotive Services, etc. appointment reminders can be made by calling the customers of companies that provide services by appointment.
- Invoice Processing Companies, Collection Services, Telephone Operators, Internet Operators, TV Platforms can remind their customers of their invoices.
- It can be ensured that companies that collect by credit card over the phone can enter the customer's information securely and that the customer representative working cannot access this information.
- Payment approval process can be done for the products or services you have sold. - New Product, Seminar, Conference, Information, Invitation, Organisation etc. related to your company can be promoted.
IVR System in general;
- Telephone Operators
- Insurance Companies
- Tourism Companies
- Banks
- Municipalities
- Institutions or organisations providing health services
- E-Commerce Sites
- Education Institutions
- Call Centres
- Law Offices and Collection Centres
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