Call Centre Software
It is an ideal solution for managing all your interactions with your customers. Knowledge is power, increase your power with Callintech!
Communication of the Future Starts with Callintech!
You can find CRM, PBX, Contact Centre, WebRTC, Whatsapp and more on a single platform. Increase efficiency with our solutions tailored to your needs. Callintech is one of the leading names in the industry in call centre solutions. Take your business to a new level with our experience in the sector and reliable solutions. Take a step now and discover our difference.
It is an ideal solution for managing all your interactions with your customers. Knowledge is power, increase your power with Callintech!
Video chat with your customers for real-time interaction on websites or apps
Video Support Infrastructures
Do not forget our hearing impaired citizens, you can provide support to our hearing impaired citizens with video kiosk devices that we will place in your hospital, institution, hotel, show the breadth of the vision of your business and show that you are in a social structure.
WebRTC
Callintech’s web-based call centre application uses WebRTC technology to increase the productivity of your customer representatives and offer flexible working.
With WebRTC, your customer representatives can continue their work quickly and efficiently by simply logging in with a username and password, without requiring any installation or additional hardware.
Integration
Callintech provides single screen integration with CRM or other business software to optimise your business’ call centre operations. Through OpenAPIs, Callintech can easily integrate with third party software. These integrations save time while reducing workload in your call centre operations. Thanks to Callintech’s flexible integration capabilities, you can set up integrations in accordance with your workflows.
CRM Module
The CRM module of Callintech call centre software gives you the flexibility to customise the headings on the customer card according to your own needs. The customer card allows you to manage customer information in a centralised database. You can add, edit and remove headings according to your needs.
Profiles
Profiles such as Admin, PBX, Reporting, Supervisor, Customer Representative and WhatsApp allow users to use the system more easily and flexibly. It allows users to switch from one authorised profile to another without logging out. A user can have more than one authorisation. For example, they can have Admin, Supervisor and Customer Representative authorisations. Each profile gives users access to the features and authorisations they need, allowing them to manage business processes more efficiently.
Tahmine Dayalı Çevirici
IVR (Interactive Voice Response)
Callintech’s IVR module allows you to provide interactive voice response services to your customers. You can provide various services such as order tracking, invoice enquiry, banking transactions, appointment system, product or service information to your customers via IVR. Callintech call centre software offers a comprehensive IVR solution to increase customer satisfaction and efficiently manage your call centre operations.
Survey
In addition to being able to conduct surveys via audio file or text-to-speech conversion (TTS), surveys can also be asked and responses recorded via a written form. This automates processes such as customer satisfaction measurement, market research and feedback collection, making it easier to analyse data.
Be available 24/7 for your customers with Whatsapp Business integration. Equipped with advanced features such as Chatbot feature, correspondence queues and message distribution strategies with Whatsapp Business integration, Callintech enables you to establish a continuous and interactive communication with your customers.
Clict2Connect
Your customers can quickly connect to the call centre with a single click via the website or mobile application.
Asterisk Cluster
It is a structure where Asterisk-based communication systems are brought together to provide high availability and scalability. An Asterisk Cluster is formed by multiple Asterisk servers working in synchronisation with each other to provide load balancing and backup functions.
SuperVisor
Supervisor profile is the Dashboard screen where calls are monitored in real-time. Supervisor profile has 5 separate screens such as general Dashboard screen, Queue Panel screen, Customer Representative screen, Live Calls screen and WhatsApp screen.
Reports
One of the most special profiles of Callintech is Reports. It offers its customers reports far beyond competing software.
It offers its customers the opportunity to learn every detail with advanced Callintech-specific reporting such as SL (5 Pieces) feature in queue reports, Missed Call, Short Missed Call, Overflow Call, Short Call, Maximum Waiting.
PBX
Callintech PBX profili, santral tanımlarını kendi içinde bulundurmaktadır.
Callintech CRM içinde santral ayarlarının tamamını yapabilirsiniz.
Extension, Kuyruk, Sesler, IVR, Anonslar, Firma UygulaYaları (Konferans, Voice Mail), Zaman
Tanımı, Kısa Kodlar, Dahili Yönlendirme, Blacklist, Dahili Giden Tanımı, Inbound, Outbound ve Faks tanımları PBX profilinde ki başlıca tanımlardır.
On Premise
On-Primese şirket içi sistem olarakta tanımlayabiliriz. İsteğe bağlı olarak Callintech sunucularının şirket içinde kurulmasıdır. Yerinde kurulum da diyebiliriz.
On-Pirimese durumunda sunucunun network güvenliği, sunucunun yedeği gibi işlemler şirket IT personeline aittir. On-Primese sistemi data güvenliği açısından firmalar tarafından tercih edilmketedir. Veri tabanının Cloud sistemde yer almasını istemeyen firmalar tercih etmektedir.
You Can Trust Us
Our company is at your service with years of knowledge and experience in its field of activity.
Strong Infrastructure
Geographical backup, 99.99% Network Uptime and 99.80% Hardware Uptime guarantee under Standard SLA, 100 Mbit Bandwidth
300% Increased Performance
Easy integration with all structures, fast flexible developable structure, use your resources efficiently with different campaign setups, save time and money
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