Secret Customer Calls
Call Centre Mystery Calling Service is a valuable tool to help businesses increase customer satisfaction and gain competitive advantage.
Rental call centre hidden customer search service
It is an effective tool that businesses can use to measure and improve customer satisfaction. With this service, businesses can evaluate whether their customers are satisfied with call centre services, service quality and efficiency, employees’ behaviour and communication skills.
Mystery Shopper Selection
In this step, we select mystery shoppers who will evaluate the customer experience. We direct the most suitable employees for the sector.
Task Identification
We give mystery shoppers tasks such as buying and experiencing a product or service by calling a specific business.
Living the Experience
In this process, interactions with business employees, service quality, product presentation and other customer experience elements are carefully evaluated.
Evaluation and Reporting
These reports are presented to the business and used by the business management to improve the customer experience and plan in-house training when necessary.
We ensure that the current status of the services provided by your company to your customers is determined at the critical control points determined whether they comply with the operation.
Measuring and improving customer satisfaction
Mystery calls allow businesses to assess whether their customers are satisfied with call centre services, service quality and efficiency, employee behaviour and communication skills. This information enables businesses to take necessary measures to increase customer satisfaction.
Improving service quality and efficiency
Mystery shopping helps businesses to determine the level of service quality and efficiency. This information enables businesses to make the necessary changes to improve their service quality and become more efficient.
Improving employees' behaviour and communication skills
Mystery shopping calls help businesses to evaluate employees’ behaviour and communication skills. This information enables businesses to receive the necessary training to improve employee performance.
- Increase customer satisfaction
- Increase customer loyalty
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