Call Centre Mail Management
One of the best ways of customer communication channels is to use mail traffic in the most efficient way.
Check incoming e-mails, direct them to your relevant customer representative on the subject
Thanks to our Call Centre Mail Management application, filter your mails according to their subjects, categorise them and transfer them to the relevant department, check the result status and do not leave unanswered customer mails.
Improved Algorithm
Representatives can easily reply to the mails you direct thanks to the smart distribution system without missing incoming notifications
Mail Archive
Archive e-mails from customers for as long as you wish. View the subject, content and your correspondence in your next correspondence.
Mail Logging
Log the finalised mails. Log the incoming ones and direct them to the relevant department according to the customer's request.
Single Mail Address
With your corporate single e-mail address, forward it to your different operators and your customers will receive answers with the same e-mail address.
One of the best ways of customer communication channels is to use mail traffic in the most efficient way. By defining your company's corporate mail to your system, you can distribute incoming mails to your operators.
Your Customer Mails are Safe with Information Protection System
It is very easy to see the mails you categorise such as communication, order, return, exchange from your customers from a single screen with detailed mail review system and information filters.
Ready Mail Answers
You can automatically edit mail content. You can send ready-made texts, presentations, promotions, product information and pricing charts to your customers. You can create formats, prepare subject and carbon copy contents in advance.
Customised Algorithm
Take advantage of the advanced algorithm to manage the mails from your customers in a fast and healthy way. Agents easily respond to the mails you direct thanks to the smart distribution system without missing incoming notifications.
Report Mail Results
With SpeakUC, integrate your mail accounts with your own CRM, ERP or E-Commerce infrastructure and manage your mail from your customers, order requests and service complaints from a single screen.
Mail Logging
You can log according to the status results sent by your customers. Direct to the relevant department according to your customer’s request, manage the communication flow quickly. Accelerate the customer feedback time rate by saving time thanks to this system
Mail Archive
Archive emails from your customers for as long as you wish. View the subject, content and your correspondence in your next correspondence. Master the subject faster and continue your transactions by saving time.
Increase Your Sales
SpeakUC eliminates the possibility of missing customers as it ensures that incoming mails are answered in the fastest way. You can automatically synchronise your mails, receive notification alerts within the system by activating the notification section
You Can Trust Us
Our company is at your service with years of knowledge and experience in its field of activity.
Strong Infrastructure
Geographical backup, 99.99% Network Uptime and 99.80% Hardware Uptime guarantee under Standard SLA, 100 Mbit Bandwidth
300% Increased Performance
Easy integration with all structures, fast flexible developable structure, use your resources efficiently with different campaign setups, save time and money
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